Common sign-in issues
Six fixes that resolve most reports
My password is correct but sign-in fails
After three wrong attempts the account locks for 30 minutes, and the lock survives a correct password. Wait it out, or ask a campus admin to clear it from HR › Directory.
If you have never been locked out, your account may still be pending approval — new requests cannot sign in until an admin approves them.
I never received the verification code
Codes expire after 10 minutes, and requesting a new one invalidates the old one — check you are typing the most recent email.
Institutional mail filters often quarantine bulk senders. If nothing arrives within five minutes, send it by SMS instead.
I do not know which email my account uses
Accounts are keyed to your institutional address, never a personal one. If you have had more than one, search by staff or student ID — that never changes.
I signed in but the module I need is missing
Modules are gated by role, not by account. A Teacher sees Timetable and Student KPIs; Finance is Accounts-only. Ask your campus admin to change your role rather than creating a second account.
My account was working and now says it is disabled
Accounts are disabled automatically when HR marks a record as inactive — usually at the end of a contract or an enrolment year. Reinstating the HR record re-enables sign-in within an hour.
Sign-in loops back to this page
That is almost always blocked cookies or a stale session in a shared browser. Sign out fully, clear site data for this domain, then try once in a private window before contacting support.